GENERAL TERMS AND SERVICES AGREEMENT
These General Terms of Service (“Terms”) are a binding legal agreement between you (“The Client”) and the company Boundless Hospitality Corp. (“Boundless Life”, “Boundless”) and its subsidiaries that govern your use of the websites, applications, properties, and other offerings from Boundless Life. These terms supersede all previous terms and conditions regarding activities, experiences and extra curricular activities provided through Boundless Life. At Boundless Life’s sole discretion, Boundless Life may at any time amend, modify or supplement these Terms. Your participation in Boundless Life will be governed by these Terms and it is your responsibility to read and understand all of them. The company reserves the right to update these Terms at any time.
By purchasing any of our Products, you are: (a) certifying that you are an adult with full authority to enter into this agreement; (b) certifying that you have read, understand and accept these Terms and Conditions and also accept our Privacy Statement as contained in Privacy Statement; and, (c) agreeing that these Terms and Conditions constitute a binding agreement governing your rights as a participant and the relationship between you and Boundless Life.
Cancellation & Refund Policy
1.1. Experiences
Customers may receive a full refund for an experience if the cancellation request is submitted up to two weeks prior to the event, provided that the minimum number of participants required for the activity or experience is still maintained. However, for cancellation requests received less than two weeks before the event, refunds will be subject to each activity and experience, and whether the minimum level of participants is secured with the remaining participants. These are the overall conditions unless stated otherwise within the details of the activity or experience on the portal. There may be specific activities or experiences that have different refund policies due to their unique nature. Please note that experiences that are trips of 2+ days are non-refundable. If the activity or experience is canceled by the company due to unforeseen circumstances, customers will be offered a rescheduled date or a full refund, based on their preference.
1.2. Activities and Extra Curricular Activities
Customers may receive a refund for an extra-curricular activity if a cancellation request is submitted up to one week after the activity begins. However, a one-off cost will be deducted from the refund for the first session attended by the participant. Refunds requested after one week of the activity starting will not be available.
1.3. Payment Processing
Refunds will be processed using the original payment method and may take a certain period of time to be reflected in the customer's account, depending on the payment provider.Hiking Activities & Experiences
Participants must be aware that they are engaging in activities in open nature and fully acknowledge and accept responsibility for their own participation. They are required to comply with the instructions provided by the Group Leader(s) to ensure their safety and the smooth operation of the activity. Participants should promptly report any issues or concerns they encounter during the activity to the Group Leader(s) to receive appropriate assistance. It is essential for participants to exercise caution, adhere to safety guidelines, and communicate openly to ensure a positive and enjoyable experience for everyone involved.
Photography
The company may capture photographs or videos during experiences, activities, or services for promotional purposes. Customers who do not wish to be included in such media should inform the organizers in advance.